This module is designed to provide students with a good understanding of the theories and concepts of total quality management and systems. The topics covered are the views and philosophies of the quality gurus, the development of the quality field from the inspection level to the modern six sigma and Total Quality Management levels, the pillars of total quality, the six sigma perspective to quality management, the implementation and use of the six sigma tools, and the international quality standards. Case studies will be used to introduce and discuss the various components of the course.